Illustrative Case Study — UAE Private Hospital Group
Transforming Operational Performance Across a Multi-Site Hospital Group
A multi-site private hospital group in the UAE was experiencing margin pressure despite strong revenue growth. Procurement costs were rising faster than revenue, administrative costs were above benchmark, and patient satisfaction scores were declining.
The Challenge
Leadership needed to understand exactly where operational value was being lost — and a structured programme to recover it without compromising clinical quality.
Key Challenges
Procurement costs 22% above peer benchmark
Administrative processes consuming 38% of clinical staff time
Patient satisfaction declining despite facility investment
No connected performance intelligence across 4 sites
EIG Approach
Ecosystem diagnostic across all operational and clinical systems
Procurement intelligence and supplier rationalisation
Clinical staff time analysis and administrative redesign
Connected performance dashboard across all sites
Outcomes Delivered
Procurement costs within 8% of peer benchmark
Clinical admin time reduced by 45%
Patient satisfaction improved 28 points
Real-time visibility across all 4 sites
AED 85M
Annual procurement savings
45%
Admin burden reduction
28pt
Patient satisfaction improvement
Zero
Compliance incidents in 18 months
* Illustrative use case. Results will vary based on organisational context and programme scope.
